Product Description
Voices on the Line follows the gripping journey of Callie James, a seasoned 911 dispatcher in a bustling metropolitan city, who serves as the invisible lifeline between chaos and rescue. Each chapter centers on a real-time call, vividly detailing the tension, emotional turmoil, and human resilience experienced through her headset—from guiding a child hiding from an intruder to trying to keep a suicidal caller on the line until help arrives.
The book explores the emotional rollercoaster of the job—quiet nights suddenly shattered by mass casualty incidents, prank calls that waste precious seconds, moments of triumph where a life is saved, and haunting tragedies that stick long after the shift ends. Alongside the calls, readers get glimpses into Callie’s personal life and the toll the job takes on her mental health, relationships, and sense of self.
